Computrols, a leading manufacturer of DDC controllers – alongside our powerful, yet simple, building automation software – is delighted to announce, we have recently added Pro Cooling Inc. as our latest valued Distribution Partner.
Offering service, maintenance, and repair mainly for HVAC control systems, Pro Cooling started in Miami, FL a mere 3 years ago. Their founder Jonathan Gutierrez had graduated from high school and went straight into servicing HVAC systems. Very quickly Jonathan rose through the ranks and became an area supervisor but found along the way that customer service was severely lacking. Knowing that he could offer better service himself, he started Pro Cooling and 3 years later he has a team of 10 people with plans to add up to 3 more technicians to handle their rapidly expanding customer base. They also plan to open their first office which will serve as their headquarters by the end of 2020.
“[Computrols] continuous follow-up and customer service matched our own high customer service standards…”
Without the need to travel much further than 1 hour from their Miami home base, they have generated their incredible growth by offering exceptional customer service to their healthcare, commercial real estate, government, and hotel customers. All too often Jonathan was hearing of customers getting billed for basic maintenance phone calls. Many facilities owners and operators told him that they felt like they were being taken advantage of by other companies and replacement parts were taking weeks to be delivered.
“I loved that they focus on empowering the end-user to control their own building automation system…”
Seeking a better alternative that was more in line with Pro Cooling’s ethos of customer service, Jonathan discovered Computrols. After some initial research and with a need to offer an alternative sooner rather than later, he filled out a form on www.computrols.com. Gutierrez was pleasantly surprised to receive an immediate phone call from Computrols Manager of Strategic Partnerships, Mike Clayton. He said, “Their continuous follow-up and customer service matched our own high customer service standards, and I knew this was a company we could do business with.”
Once Jonathan learned of the powerful capabilities that Computrols CBAS software and controllers offered, he was sold. “I loved that they focus on empowering the end-user to control their own building automation system with minimal need for ongoing maintenance”, said Gutierrez. A few short weeks later and Pro Cooling has now become part of the Computrols family!
Comment from Computrols
“We are excited to get started with Jonathan and his team,” said Computrols Manager of Strategic Partnerships, Mike Clayton. “We are excited to partner with a company that is rapidly growing and shares the same customer-centric values as Computrols. We are looking forward to a mutually-beneficial, long-term relationship.”